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Starweaver Instructor Partner Network

Marta SottoMayor

Certified Trainer, Professor & International Consultant - Hospitality & Restaurants

Marta is a seasoned professional with over 25 years of international experience in the fields of Hospitality, Tourism, and Restaurants.
Aug 2023
LISBOA, Portugal
ManagementDigital Marketing ManagerManagerProduct managerBusinessBusiness AnalystBusiness AnalyticsBusiness AnalysisBusiness IntelligenceBusiness Plan
Marta SottoMayor

    About

    Marta is a seasoned professional with over 25 years of international experience in the fields of Hospitality, Tourism, and Restaurants. Her distinguished career has earned her numerous accolades, including the Hospitality Education Award for Best Teaching Career in Vocational Education and the Best Sales & Marketing Award from Hard Rock International.

    Her professional journey began in the United States and evolved through progressive roles such as Sales Coordinator, Director of Sales and Marketing, Director General, and Operations Director. Marta has worked with both multinational and independent brands across Portugal and Spain, gaining a comprehensive understanding of diverse market landscapes.

    She holds a Bachelor's degree in Hotel Management from the Porto School of Hospitality and Tourism, a Strategic Hospitality Marketing Certificate from Cornell University, and a postgraduate diploma from the Glion Institute of Higher Education. Building upon this strong academic foundation, Marta has dedicated herself to designing and delivering customized training programs for both academic and corporate audiences, nationally and internationally. Fluent in Portuguese, Spanish, and English, she specializes in online learning formats and is a Certified Trainer.

    Her training expertise spans a broad range of subjects, including Hospitality Trends, Strategic and Digital Marketing, Customer Service Excellence, High-Performance Leadership, and Revenue Management. Marta collaborates with prominent institutions such as the Tourism Schools of Portugal, international higher education establishments, and various associations within the Tourism, Hospitality, and Restaurant industries.

    In addition to her training activities, Marta is an accomplished author and recognized speaker at both national and international conferences. She also offers consultancy services in recruitment, mentoring, and management, having worked with over 30 global companies, including prestigious brands like Pine Cliffs Resort – The Luxury Collection, Sheraton Cascais, and Pestana Hotels & Resorts.

    Her expertise extends to project management, hotel and restaurant pre-opening teams, talent recruitment and selection, and participation in innovation and startup programs, where she frequently serves as a judge.

    "Certified Trainer, Professor & International Consultant - Hospitality & Restaurants"

    Marta SottoMayor introduction video

    Watch video

    Intro to Marta's work

    Courses

    Introduction to Hospitality Management in the 21st Century
    NEW
    core

    Introduction to Hospitality Management in the 21st Century

    This course is a comprehensive beginner-level course that offers a thorough exploration of the dynamic and evolving landscape of hospitality management.

    Marta SottoMayor

    Sep 2024
    4h
    Service Innovation by Design in the Hotel Business
    NEW
    core

    Service Innovation by Design in the Hotel Business

    This is a practical course that provides learners with insights into the art and science of designing innovative services in the Hotel industry to meet the evolving needs of customers and drive organizational success.

    Marta SottoMayor

    Sep 2024
    10h
    Improving Customer Retention
    NEW
    core

    Improving Customer Retention

    This course provides a comprehensive understanding of the strategies and practices that drive client retention and transform customers into loyal advocates.

    Marta SottoMayor

    Sep 2024
    1h 15m
    Introduction to Events Management
    NEW
    core

    Introduction to Events Management

    This course covers the fundamentals of event management, including planning, coordination, venue selection, marketing, logistics, and design. Emphasizing a hands-on approach, it equips learners to execute successful events.

    Marta SottoMayor

    Sep 2024
    1h
    Business Strategy – Value Proposition Essential
    NEW
    core

    Business Strategy – Value Proposition Essential

    In this course, you'll develop the art and science of articulating the unique benefits of your products or services, transforming everyday offerings into must-have solutions.

    Marta SottoMayor

    Sep 2024
    1h 10m
    Commercial Awareness
    NEW
    core

    Commercial Awareness

    This course equips learners to identify the complexities of the business world, focusing on essential skills and knowledge for strategic decision-making and planning.

    Marta SottoMayor

    Sep 2024
    1h 10m
    Research and Draft a Competitive Analysis
    NEW
    core

    Research and Draft a Competitive Analysis

    In this course, you'll learn the art and science of conducting thorough market research, gathering critical data and drafting acute competitive analysis reports. These skills will enable you to uncover hidden opportunities and craft strategies.

    Marta SottoMayor

    Nov 2024
    1h 30m
    Starting & Managing a Sustainable Hotel or Tourism Business
    NEW
    core

    Starting & Managing a Sustainable Hotel or Tourism Business

    This course provides a comprehensive overview of sustainable practices in the hotel and tourism industry, focusing on environmental conservation, community engagement and economic sustainability.

    Marta SottoMayor

    Jan 2026
    4h