With over 20 years of experience in operational leadership, I bring a wealth of expertise in driving organizational success through strategic planning and team development. My career has been marked by a consistent focus on enhancing customer experience, employee engagement, and leadership development. My approach combines crafting innovative strategies with translating them into actionable programs that not only drive revenue but also significantly elevate the overall customer experience. This blend of vision and execution has been pivotal in my roles across various sectors, including hospitality and retail. Throughout my career, I have been dedicated to transforming team dynamics and fostering environments where open communication and collaboration thrive. I excel in identifying and nurturing the strengths of individuals, even when they might not recognize their own potential. By encouraging thoughtful risk-taking and providing robust support, I have successfully revitalized disengaged teams and reignited their passion for their work. My commitment to excellence extends beyond conventional practices, often challenging the status quo to achieve exceptional outcomes. My extensive background includes senior roles in customer experience and employee engagement, where I have consistently delivered outstanding results through innovative training and quality initiatives. I am passionate about sharing my knowledge and experiences to help others excel in their professional journeys. My diverse experience in leadership, training, and consulting positions me uniquely to guide and mentor others toward achieving their goals and driving positive change.