Russ Faulkner is a seasoned operational leader with over 20 years of experience driving organizational success through strategic planning, team development, and a relentless focus on customer experience and employee engagement. His career spans multiple sectors, including hospitality and retail, where he has consistently delivered transformative results by blending innovative strategy with hands-on execution.

Russ is known for his ability to craft forward-thinking initiatives and translate them into actionable programs that elevate both revenue and the customer journey. His leadership approach centers on developing high-performing teams, nurturing individual strengths, and fostering open, collaborative work environments. Whether revitalizing disengaged teams or mentoring rising leaders, Russ has a proven track record of reigniting passion and building cultures where people thrive.

Throughout his career, Russ has held senior roles focused on customer experience and employee engagement, leading training and quality initiatives that consistently deliver outstanding outcomes. He challenges the status quo with a commitment to excellence, thoughtful risk-taking, and a deep belief in the power of people.

As a mentor, trainer, and consultant, Russ Faulkner is passionate about sharing his insights and experiences to help others achieve their professional goals. His diverse expertise positions him as a trusted guide for individuals and organizations seeking meaningful, lasting change in leadership and performance.