Advanced ITSM with ServiceNow: Optimizing IT Operations
The course bridges theory and practice, teaching you not only how to use ServiceNow but also how to apply it effectively to improve IT operations, increase service quality, and support digital transformation.
Course Overview
The course bridges theory and practice, teaching you not only how to use ServiceNow but also how to apply it effectively to improve IT operations, increase service quality, and support digital transformation.
The topics covered in this course include managing incidents, problems, service requests, and knowledge management, as well as leveraging change management and the configuration management database to control your IT environment. ServiceNow workflows and customizations are also introduced.
ServiceNow skills are in high demand, and the demand is growing. By mastering ITSM on this powerful platform, you’ll position yourself as a valuable asset to any organization seeking to streamline service delivery, reduce downtime, and improve user satisfaction. This course offers real-world use cases, ServiceNow demos, and hands-on exercises that make the concepts come alive.
Skills You Will Gain
Learning Outcomes (At the end of this program, you will be able to...)
- Design a best practice framework in which ServiceNow ITSM processes are aligned with ITIL best practices.
- Apply best practices in operational support by managing incidents, problems, service requests, and knowledge within ServiceNow.
- Optimize IT services by leveraging ServiceNow Change Management and CMDB capabilities.
- Evaluate the customization, automation, and integration capabilities of ServiceNow to meet specific organizational needs.
Prerequisites
No prior experience with ServiceNow is required. A basic understanding of ITSM concepts—such as incidents, changes, and service requests—as well as familiarity with general IT workflows and ITIL Foundation, will help you engage more effectively with the course content. It is designed for beginners who want hands-on experience.
Who Should Attend
This course is ideal for IT Operations Managers, IT Professionals, Service Desk Staff, and ITSM Consultants who are looking to enhance their skills in IT service management using the ServiceNow platform. Whether you're managing service delivery or supporting IT operations, this course provides practical insights to improve efficiency and drive digital transformation.
Course Includes
This course includes:
- On-demand videos
- Practice assessments
- Multiple hands-on learning activities
- Exposure to a real-world project
- 100% self-paced learning opportunities
- Certification of completion
Curriculum
Explore the comprehensive, hands-on curriculum designed to build your expertise step by step.
Meet Your Expert Instructors
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Arno Esterhuizen
VIEW MY CHANNELFrequently Asked Questions
How much do the courses at Starweaver cost?
We offer flexible payment options to make learning accessible for everyone. With our Pay-As-You-Go plan, you can pay for each course individually. Alternatively, our Subscription-Based plan provides you with unlimited access to all courses for a monthly or yearly fee.
Do you offer any certifications upon completion of a course at Starweaver?
Yes, we do offer a certification upon completion of our course to showcase your newly acquired skills and expertise.
Does Starweaver offer any free courses or trials?
No, we don't offer any free courses, but we do offer 5-day trial only on our subscriptions-based plans.
Are Starweaver's courses designed for beginners or advanced students?
Our course is designed with three levels to cater to your learning needs - Core, Intermediate, and Advanced. You can choose the level that best suits your knowledge and skillset to enhance your learning experience.
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Do you offer refunds?
Yes, we do offer a 100% refund guarantee for our courses within a specified time frame. If you are not satisfied with the course, contact our customer support team to request a refund with your order details. Some restrictions may apply.