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  1. Courses
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  3. Conflict Management Essentials 

Conflict Management Essentials 

This course equips learners with foundational conflict management skills to navigate workplace challenges with composure, empathy, and effectiveness.

Amber Vanderburg
Business | core | 30 minutes |   Published: Aug 2025

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Overview

1098STUDENTS*
4.6RECOMMEND*

This course includes:

  • 30 minutes of on-demand video  
  • Certificate of completion  
  • Direct access/chat with the instructor 
  • 100% self-paced online

This course equips learners with foundational conflict management skills to navigate workplace challenges with composure, empathy, and effectiveness. Through concise, actionable lessons, participants learn how to stay calm during emotional confrontations, understand the facts and feelings behind conflicts, give and receive feedback constructively, and set boundaries while preserving team trust. Key takeaways include practical strategies for de-escalating tension, advocating for oneself respectfully, and building resilient, high-performing team dynamics rooted in clarity, empathy, and accountability.

Skills You Will Gain

Conflict Management

Learning Outcomes (At the end of this program you will be able to)

By the end of this course, learners will be able to: 

  • Apply practical techniques to manage emotional triggers and maintain composure in high-stress interactions. 
  • Use empathy-driven communication to understand both the facts and feelings behind conflict situations. 
  • Deliver and receive feedback constructively, fostering a growth-oriented and collaborative team environment. 
  • Identify and address trust breakdowns by distinguishing between character and competence gaps. 
  • Advocate for themselves and others with clarity and professionalism while preserving workplace harmony. 

Prerequisites

This course is designed to be accessible for learners at all levels. No prior formal training in conflict management is required.

Who Should Attend

  • Early-career professionals building workplace confidence.
  • Team members wanting to handle disagreements effectively.
  • New managers learning to lead through conflict.
  • Customer-facing staff managing tense interactions.
  • Students or interns preparing for collaborative roles.

Curriculum

Instructors

Frequently Asked Questions

How much do the courses at Starweaver cost?

We offer flexible payment options to make learning accessible for everyone. With our Pay-As-You-Go plan, you can pay for each course individually. Alternatively, our Subscription-Based plan provides you with unlimited access to all courses for a monthly or yearly fee.

Do you offer any certifications upon completion of a course at Starweaver?

Yes, we do offer a certification upon completion of our course to showcase your newly acquired skills and expertise.

Does Starweaver offer any free courses or trials?

No, we don't offer any free courses, but we do offer 5-day trial only on our subscriptions-based plans.

Are Starweaver's courses designed for beginners or advanced students?

Our course is designed with three levels to cater to your learning needs - Core, Intermediate, and Advanced. You can choose the level that best suits your knowledge and skillset to enhance your learning experience.

What payment options are available for Starweaver courses?

We accept various payment methods such as major credit cards, PayPal, wire transfer, and company purchase orders. For more information related to payments contact customer support.

Do you offer refunds?

Yes, we do offer a 100% refund guarantee for our courses within a specified time frame. If you are not satisfied with the course, contact our customer support team to request a refund with your order details. Some restrictions may apply.

*Where courses have been offered multiple times, the “# Students” includes all students who have enrolled. The “%Recommended” shown is also based on this data.
Amber Vanderburg

Amber Vanderburg

Amber Vanderburg is a multi-award winning international businessperson, keynote speaker, author, and founder of the international learning development company, The Pathwayz Group which has led 850,000+ learners in more than 75 countries in action-focused leadership and team development learning journeys.
Amber's history in talent development includes onboarding, recruitment, employee relations, and mergers and acquisitions for a healthcare company, working in rural and urban healthcare environments, talent development with Paris Saint Germain Academy in Bangalore, India for cross cultural team building, intercultural leadership, and talent development, coaching executives from Fortune 500 companies and HR Director of Paradigm Shift Leadership in which she traveled across the United States working in leadership development with academic and corporate environments. She has worked in 40 different countries, mostly in Europe and Asia. She has authored business adventure book "Uniquely Better" about building higher team performance and "HR Guidelines Every Manager Should Know" 

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1Lesson 1: Emotional Control & De-Escalation
2Lesson 2: Feedback & Difficult Conversations
3Lesson 3: Boundaries, Advocacy & Team Culture

Segment 04 - How to Take Tough Feedback

Segment 05 - How to Give Effective Feedback

Segment 06 - Handling Personal Attacks Professionally

Segment 07 - Elements of Trust

Segment 09 - Disagree with Your Supervisor…Without Getting Fired

Segment 09 - Stop Gossip Before It Wrecks Your Team

Segment 10 - How to Say “That’s Not Okay” When Lines Are Crossed

Segment 11 - Use This 3-Part Script to Move Forward from Tough Situations

Segment 12 - When You’re Wrong 

Segment 13 - Navigating Team Stress

Segment 14 - Advocating for Yourself

Segment 00 - How to Stay Calm When Customers Explode (1)

Segment 01 - The Power of Empathy Understanding Fact and Feeling

Segment 02 - The Power of the pause

Segment 03 - When a Teammate Snaps at You-What to Say Next