starweaver-logo
LOG INGET STARTED
LOG INGET STARTED
  • Browse
  • Doing

  • On Air
  • Channels
  • Career Paths
  • LEARNING

  • Courses
  • Certifications
  • Journeys
  • Test Prep
  • CONNECTING

  • How It Works
  • Community
  • Techbytes
  • Podcasts
  • Leaderboards
  • SUPPORT

  • Support & FAQs
  • Starweaver for Business
  • Starweaver for Campus
  • Teach with Starweaver
footer-brand-logo
  • COMPANY
  • About Us
  • Support and Knowledge Base
  • Policies & Terms
  • Contact
  • CONTENT
  • Courses
  • Certifications
  • Journeys
  • Test Prep
  • Meet the Gurus
  • Techbytes
  • FOR ORGANIZATIONS
  • Starweaver for Business
  • Starweaver for Campus
  • Catalogue
  • Pricing
  • Private Classes
  • PARTNER WITH US
  • Instructors & Teachers
  • Books, Writing & Publishing
  • FOLLOW US
    • facebook
    • twitter
    • linkedin
    • pinterest
    • instagram
    • youtube
Our trademarks include Starweaver®, Make genius happen™, Education you can bank on®, People are your most important assets!®, Body of Knowledge™, StarLabs™, LiveLabs™, Journeys™
© Starweaver Group, Inc. All Rights Reserved.
  1. Courses
  2. >
  3. Frontline Service Hacks: Make Their Day (and Yours)

Frontline Service Hacks: Make Their Day (and Yours)

This microlearning course helps frontline service workers build confidence, communicate clearly, and deliver great customer experiences in fast-paced environments.

Eric Zackrison
Eric Zackrison
Business | core | 30 minutes |   Published: Aug 2025

    Discussions

Overview

1045STUDENTS*
4.8RECOMMEND*

This course includes:

  • 30 minutes of on-demand video  
  • Certificate of completion  
  • Direct access/chat with the instructor 
  • 100% self-paced online

This microlearning course helps frontline service workers build confidence, communicate clearly, and deliver great customer experiences in fast-paced environments. Through 20 engaging, 90-second videos, learners will build skills in greeting, conflict handling, team coordination, and service recovery. The result? Happier customers, better tips, and less stress on the job

Skills You Will Gain

Frontline
Customer Experience
Team Coordination

Learning Outcomes (At the end of this program you will be able to)

  • Apply core customer service techniques to make positive first impressions. 
  • Respond to customer challenges with confidence using simple, effective de-escalation and communication tools. 
  • Collaborate with teammates in high-pressure service environments to maintain smooth operations. 
  • Deliver moments of surprise and delight that exceed customer expectations and create lasting loyalty. 
  • Reflect and recover quickly after service missteps to stay confident and consistent. 

Prerequisites

This course is designed for accessibility and practical application. Learners do not need prior formal training in customer service.

Who Should Attend

Frontline service workers in retail, food service, hospitality, fitness, warehouse, and call center environments; ideal for team members, shift workers, and entry-level associates aiming to improve their customer experience skills. 

Curriculum

Instructors

Frequently Asked Questions

How much do the courses at Starweaver cost?

We offer flexible payment options to make learning accessible for everyone. With our Pay-As-You-Go plan, you can pay for each course individually. Alternatively, our Subscription-Based plan provides you with unlimited access to all courses for a monthly or yearly fee.

Do you offer any certifications upon completion of a course at Starweaver?

Yes, we do offer a certification upon completion of our course to showcase your newly acquired skills and expertise.

Does Starweaver offer any free courses or trials?

No, we don't offer any free courses, but we do offer 5-day trial only on our subscriptions-based plans.

Are Starweaver's courses designed for beginners or advanced students?

Our course is designed with three levels to cater to your learning needs - Core, Intermediate, and Advanced. You can choose the level that best suits your knowledge and skillset to enhance your learning experience.

What payment options are available for Starweaver courses?

We accept various payment methods such as major credit cards, PayPal, wire transfer, and company purchase orders. For more information related to payments contact customer support.

Do you offer refunds?

Yes, we do offer a 100% refund guarantee for our courses within a specified time frame. If you are not satisfied with the course, contact our customer support team to request a refund with your order details. Some restrictions may apply.

*Where courses have been offered multiple times, the “# Students” includes all students who have enrolled. The “%Recommended” shown is also based on this data.
1Lesson 1: Introduction
2Lesson 2: The First Impression
3Lesson 3: Handling the Hard Stuff
4Lesson 4: Teamwork That Clicks
5Lesson 5: Next-Level Service

Segment 11 - Shift Handoff Like a Boss

Segment 12 - Help! Asking Without Looking Helpless

Segment 13 - Rush Hour Talk- Fast Signals_ Big Results

Segment 14 - Tag You’re It- Handoff Angry Customers Gracefully

Segment 06 - Calm It Down- 4 Steps To Handle Big Blow-Up

Segment 07 - Magic Words For Mini-Meltdown_1

Segment 08 - Magic Words for Mini-Meltdowns

Segment 09 - “I Don’t Know” Without Looking Clueless

Segment 10 - Boundary Boss_ Friendly_ Not Flirty

Segment 15 - What To Say When Everything Goes Wron

Segment 16 - Micro-Moments That Make You Memorable

Segment 17 - Reset Button- Bounce Back From a Bad Interaction

Segment 18 - Speed-Read Every Customer in 10 Seconds

Segment 19 - End on a High Note The Power of Your Last Words

Segment 00 - What Is Customer Service (Really)

Segment 01 - The 3-Second Rule_ Win Them From Hello

Segment 02 - Read the Room- Spot Trouble Before It Starts

Segment 03 - Your Body Talks- What Are You Saying

Segment 04 - Phone Ninja Moves

Segment 05 - Above and Beyond Exceed Expectations Every Time

Eric Zackrison

Eric Zackrison

Eric has had a distinguished 30-year career as a restaurant manager and owner. After attaining an MBA and MA from Missouri State University, he earned a PhD in Organizational Communication from UCSB. His research focuses on the coordination of work, team dynamics, leadership, and relationships in the workplace. Currently, Eric teaches in the Department of Technology Management at UCSB, where he works with both undergraduate and graduate students on subjects such as entrepreneurship, management, leadership, strategy, communication, and persuasion. He also teaches Organizational Behavior and Sustainable Business Practices for the MBA program at California Lutheran University.

In addition to his academic roles, Eric runs his consulting company, Effectiveness Consultants, where he collaborates with a wide range of organizations on leadership development, team building, and strategy. He also supports small businesses through two non-profits, WEV and the EDC-SBDC, helping them tackle challenges like market validation and day-to-day operations management. Furthermore, Eric has amassed over 1 million paid views of online courses across various platforms.

VIEW MY CHANNEL