Frontline Service Hacks: Make Their Day (and Yours)
This microlearning course helps frontline service workers build confidence, communicate clearly, and deliver great customer experiences in fast-paced environments.
Overview
This course includes:
- 30 minutes of on-demand video
- Certificate of completion
- Direct access/chat with the instructor
- 100% self-paced online
This microlearning course helps frontline service workers build confidence, communicate clearly, and deliver great customer experiences in fast-paced environments. Through 20 engaging, 90-second videos, learners will build skills in greeting, conflict handling, team coordination, and service recovery. The result? Happier customers, better tips, and less stress on the job
Skills You Will Gain
Learning Outcomes (At the end of this program you will be able to)
- Apply core customer service techniques to make positive first impressions.
- Respond to customer challenges with confidence using simple, effective de-escalation and communication tools.
- Collaborate with teammates in high-pressure service environments to maintain smooth operations.
- Deliver moments of surprise and delight that exceed customer expectations and create lasting loyalty.
- Reflect and recover quickly after service missteps to stay confident and consistent.
Prerequisites
This course is designed for accessibility and practical application. Learners do not need prior formal training in customer service.
Who Should Attend
Frontline service workers in retail, food service, hospitality, fitness, warehouse, and call center environments; ideal for team members, shift workers, and entry-level associates aiming to improve their customer experience skills.
Curriculum
Instructors
Eric Zackrison
Eric has had a distinguished 30-year career as a restaurant manager and owner. After attaining an MBA and MA from Missouri State University, he earned a PhD in Organizational Communication from UCSB. His research focuses on the coordination of work, team dynamics, leadership, and relationships in the workplace. Currently, Eric teaches in the Department of Technology Management at UCSB, where he works with both undergraduate and graduate students on subjects such as entrepreneurship, management, leadership, strategy, communication, and persuasion. He also teaches Organizational Behavior and Sustainable Business Practices for the MBA program at California Lutheran University.
In addition to his academic roles, Eric runs his consulting company, Effectiveness Consultants, where he collaborates with a wide range of organizations on leadership development, team building, and strategy. He also supports small businesses through two non-profits, WEV and the EDC-SBDC, helping them tackle challenges like market validation and day-to-day operations management. Furthermore, Eric has amassed over 1 million paid views of online courses across various platforms.
Frequently Asked Questions
How much do the courses at Starweaver cost?
We offer flexible payment options to make learning accessible for everyone. With our Pay-As-You-Go plan, you can pay for each course individually. Alternatively, our Subscription-Based plan provides you with unlimited access to all courses for a monthly or yearly fee.
Do you offer any certifications upon completion of a course at Starweaver?
Yes, we do offer a certification upon completion of our course to showcase your newly acquired skills and expertise.
Does Starweaver offer any free courses or trials?
No, we don't offer any free courses, but we do offer 5-day trial only on our subscriptions-based plans.
Are Starweaver's courses designed for beginners or advanced students?
Our course is designed with three levels to cater to your learning needs - Core, Intermediate, and Advanced. You can choose the level that best suits your knowledge and skillset to enhance your learning experience.
What payment options are available for Starweaver courses?
We accept various payment methods such as major credit cards, PayPal, wire transfer, and company purchase orders. For more information related to payments contact customer support.
Do you offer refunds?
Yes, we do offer a 100% refund guarantee for our courses within a specified time frame. If you are not satisfied with the course, contact our customer support team to request a refund with your order details. Some restrictions may apply.