Customer Service Fundamentals
An introduction to customer service and its importance in any business.
Overview
This course includes:
- 2+ hours of on-demand video
- 3 modules
- Core level
- Direct access/chat with the instructor
- 100% self-paced online
- Many downloadable resources
- Shareable certificate of completion
There is no such thing as a job today that isn't service-focused, in the sense that everything within a company is being done in support of a customer. This course is an introduction to customer service and its importance in any business. This course covers the following topics: 1. Customer Service Overview 2. What is Customer Service? 3. Why is it More Important Than Ever? 4. How it Applies to Every Business 5. Five Service Levels of Companies 6. Key Factors 7. Rules of Great Service 8. Getting to High Service Levels 9. Evaluate Yourself/Evaluate Your Company 10. Powering a Great Service Culture 11. Case Study: Starbucks 12. Personal Primers 13. Steps to Great Customer Service 14. A Deeper Look at Managing Negative Customer Service Engagements 15. The Review/Take-aways
Skills You Will Gain
Learning Outcomes (At the end of this program you will be able to)
- Appreciate the true value of positive customer service at every level of an industry
- Understand the rules of great customer services
- Deliver outstanding customer service
- Manage and deal with both positive and negative feedback experiences
- Evaluate yourself and your business to determine the key wins required to deliver the customer service possible
Prerequisites
- Knowledge of the English language.
Who Should Attend
- All levels of participants are encouraged to Attend this course
Instructors
Frequently Asked Questions
How much do the courses at Starweaver cost?
We offer flexible payment options to make learning accessible for everyone. With our Pay-As-You-Go plan, you can pay for each course individually. Alternatively, our Subscription-Based plan provides you with unlimited access to all courses for a monthly or yearly fee.
Do you offer any certifications upon completion of a course at Starweaver?
Yes, we do offer a certification upon completion of our course to showcase your newly acquired skills and expertise.
Does Starweaver offer any free courses or trials?
No, we don't offer any free courses, but we do offer 5-day trial only on our subscriptions-based plans.
Are Starweaver's courses designed for beginners or advanced students?
Our course is designed with three levels to cater to your learning needs - Core, Intermediate, and Advanced. You can choose the level that best suits your knowledge and skillset to enhance your learning experience.
What payment options are available for Starweaver courses?
We accept various payment methods such as major credit cards, PayPal, wire transfer, and company purchase orders. For more information related to payments contact customer support.
Do you offer refunds?
Yes, we do offer a 100% refund guarantee for our courses within a specified time frame. If you are not satisfied with the course, contact our customer support team to request a refund with your order details. Some restrictions may apply.
