Abbey is a seasoned Enterprise IT best practice consultant with a wealth of experience and a passion for enabling efficient and effective service delivery within IT organizations across the globe. Her extensive background spans multiple industries, including Telecom, Finance, Government, Manufacturing, and Healthcare. With a comprehensive approach that integrates ITIL®, DevOps, Lean, Agile Scrum, and Organizational Change Management techniques, Abbey helps organizations successfully achieve their digital transformation goals.

Driven by a commitment to fostering innovation and operational excellence, Abbey delivers engaging, real-world training experiences that prepare IT professionals to navigate the complexities of modern business environments. Her journey in IT best practices began in the mid-90s, and over the years, she has held pivotal roles such as Global Product Manager at ITpreneurs, Director of Service Management at Agilita Consulting, and Client Principal at Hewlett-Packard. In each role, she has led transformative projects and provided strategic consulting for clients worldwide.

Renowned as a skilled facilitator, lecturer, and trainer, Abbey designs and delivers comprehensive training programs that go beyond traditional methods. Her sessions often include case studies, hands-on exercises, and customized content tailored to meet the unique needs of each client. Her primary goal is to empower IT professionals with the knowledge and practical skills needed to implement best practices effectively and drive continuous improvement.

As an accredited trainer with a wide array of industry certifications—including ITIL 4 Strategic Leader, DevOps Foundation, and Agile Scrum Master—Abbey is deeply committed to supporting individuals and organizations in achieving internationally recognized best practice certifications. Her dedication to professional development is reflected in the high-quality consulting and training services she provides, which consistently deliver measurable results. Through her extensive expertise and practical insights, Abbey continues to inspire and equip IT professionals to excel in their careers and make meaningful contributions to their organizations' success.