As a seasoned Enterprise IT best practice consultant, I bring a wealth of experience and a passion for enabling efficient and effective service delivery within IT organizations worldwide. My extensive background spans multiple industries, including Telecom, Finance, Government, Manufacturing, and Healthcare, among others. My approach integrates ITIL®, DevOps, Lean, Agile Scrum, and Organizational Change Management techniques to help organizations achieve their digital transformation goals. With a focus on fostering innovation and operational excellence, I am committed to sharing my expertise through engaging, real-world training experiences that prepare IT professionals to tackle the complexities of modern business environments. My journey in IT best practices began in the mid-90s, and since then, I have held pivotal roles, from Global Product Manager at ITpreneurs to Director of Service Management at Agilita Consulting. My experience also includes leading transformative projects as a Client Principal at Hewlett-Packard and providing strategic consulting for diverse clients worldwide. Throughout my career, I have excelled as a facilitator, lecturer, and trainer, delivering comprehensive training programs that go beyond conventional methods to include case studies, practical exercises, and tailored content designed to meet specific client needs. My goal is to empower IT professionals with the knowledge and skills they need to implement best practices effectively and drive continuous improvement within their organizations. As an accredited trainer with a multitude of relevant industry certifications, including ITIL 4 Strategic Leader, DevOps Foundation, and Agile Scrum Master, I am dedicated to helping individuals and organizations achieve internationally recognized best practices certifications. My commitment to professional development is reflected in my ongoing efforts to provide high-quality consulting and training services that deliver tangible results. By leveraging my extensive expertise and practical insights, I aim to inspire and equip IT professionals to excel in their careers and contribute to their organizations' success.