About
Brett brings over 30 years of experience across both government and private sectors, having worked in a wide variety of IT environments. With his extensive background, there are few IT challenges he hasn't encountered.
His goal is to serve as a trusted advisor for businesses of all sizes, offering a fresh and honest perspective on the evolving challenges of today’s connected digital landscape. He is dedicated to delivering easy-to-understand, actionable solutions.
From his wealth of experience, Brett knows how to maximize a business’s IT investments. He specializes in areas such as customer experience, support, self-service, cybersecurity, policies, procedures, and automation.
With a unique ability to translate complex technical concepts into everyday business language, Brett ensures that users can focus on their work while keeping their business profitable and secure.
Asset ManagementAutomationAutomation SoftwareBusiness Analysis FundamentalsBusiness Impact AnalysisBusiness Process AutomationChange ManagementConsultingContinuous ImprovementContinuous Improvement and FeedbackCustomer ServiceCustomer Service SkillsCyber Security AwarenessDocumentationIT and business operationsIT ArchitectureMicrosoft 365Operations Management and Process ImprovementProblem AnalysisProcess AutomationProcess ImprovementProcess OptimizationProduct DocumentationRoot Cause AnalysisSecurity Operations and Incident ResponseSystem Configuration and MaintenanceTechnical DocumentationTechnical Documentation and TrainingTechnical Writing and EditingTechnology consultingTroubleshooting and Problem Solving