Heather is a seasoned expert in the restaurant and hospitality industry, specializing in food safety, allergy management, and inclusivity coaching. With over a decade of experience, she has helped food businesses serve more customers, reduce risks, and increase profitability by catering to diverse dietary needs. Her approach is driven by the belief that everyone deserves to enjoy a meal out, and she works with restaurants to transform them into inclusive, customer-centric, and financially successful establishments.

She is the author of the international best-selling book Inclusive: The New Exclusive. How The Food Service Industry Can Stop Leaving Money On The Table, a practical guide backed by insights from over 50 industry experts. This book equips food service professionals with the knowledge to improve food safety standards, enhance customer experiences, and attract a broader clientele through inclusive practices.

Heather has worked with over 1,000 food businesses across eight countries, bringing a global perspective to food inclusivity. As a vegan with personal experience managing allergies and intolerances, she offers unique insights into both the challenges and opportunities in this space. Her coaching and consulting services go beyond regulatory compliance, empowering businesses to create welcoming, safe, and thriving dining experiences for all customers.