John Sumanth Vemuri is an experienced Customer Relationship Management expert, Scrum Master, and IT Project Manager with over 10 years of experience. He has a demonstrated history of working in the consumer goods industry, with skills in people management, call center operations, Telecommunications, Customer Service, and Strategy, along with expertise in NPS. He has managed large-scale complex digitization projects worth more than $5 million, improving customer experience. With an MBA in Operations Research from the Indian Institute of Management, Lucknow, John Sumanth is proficient in driving customer success, project management, agile methodologies, and digital transformation initiatives.