Joy Hicks

Joy is a transformative leader at a large health system physician group located in Dallas, Texas, where she serves as Director of Transformation. With a strong foundation in executive leadership and a Black Belt in Six Sigma, Joy has been instrumental in driving process improvements that elevate both patient care and operational efficiency. Her work has been central to the organization’s success in revolutionizing healthcare delivery through strategic telemedicine and network management initiatives.

By seamlessly integrating digital product solutions with traditional healthcare services, Joy has helped craft a balanced and forward-thinking population health strategy. Her expertise in strategic financial management and agile methodologies, such as Scrum, allows her to navigate the complexities of a rapidly evolving healthcare landscape. Joy’s approach is both innovative and practical, ensuring that technological advancement aligns with real-world patient and organizational needs.