Active Listening: Enhancing Communication Skills
In workplace and personal interactions, mastering active listening is a crucial skill for effective communication and building meaningful relationships.
Overview
This course includes:
- 1.5 hours of on-demand video
- Certificate of completion
- Direct access/chat with the instructor
- 100% self-paced online
In workplace and personal interactions, mastering active listening is a crucial skill for effective communication and building meaningful relationships. This comprehensive course on Active Listening introduces learners to a range of techniques and strategies that empower them to become active listeners in various interpersonal contexts. Whether you're a professional seeking to enhance your leadership skills, a team member aiming to improve collaboration, or an individual striving to strengthen personal connections, this course equips you with actionable tools to become a proficient active listener. Active listening goes beyond passively hearing words; it involves empathetic engagement, understanding diverse perspectives, and responding thoughtfully. Throughout this course, participants will explore essential concepts like emotional intelligence, nonverbal communication, and cross-cultural considerations to become skilled listeners in both professional and personal settings.
Skills You Will Gain
Learning Outcomes (At the end of this program you will be able to)
- Understand the fundamental principles of active listening and apply practical techniques to engage in meaningful conversations.
- Recognize and interpret nonverbal cues to gather comprehensive insights during conversations.
- Refine active listening skills in challenging situations, such as conflicts and misunderstandings, to foster effective resolution and enhance relationships.
- Navigate cross-cultural communication considerations and demonstrate respectful listening to individuals from diverse backgrounds.
Prerequisites
There are no specific prerequisites for this course. An open mind and a willingness to improve communication abilities will enhance the learning experience.
Who Should Attend
This course is designed for professionals, leaders, team members, customer service representatives, students, and anyone eager to develop active listening skills to excel in their personal and professional lives.
Curriculum
1Module 0 - Learn the Core Principles of Active Listening
Segment 1 - Meet Your Instructor
Segment 2 - What is Active Listening?
Segment 3 - Connecting Through Empathetic Listening
Segment 4 - The Power of Silence and Pauses
Segment 5 - The Insights Gained Through Open-Ended Questions
Segment 6 - Identifying Multiple Perspectives Using Reflective Listening
2Module 1 - Develop Emotional Intelligence Through Effective Active Listening
Segment 7 - Improving Your Emotional Awareness During Everyday Conversations
Segment 8 - Building Rapport Through Emotional Intelligence
Segment 9 - Practicing Self-Awareness Through Emotional Regulation
Segment 10 - Overcoming Cognitive Biases Using Non-Judgmental Listening
3Module 2 - Decode the Major Keys of Nonverbal Communication
Segment 11 - Analyzing Key Indicators of Body Language
Segment 12 - Identifying the Importance of Eye Contact in Communication Exchanges
Segment 13 - Applying Cultural Nuances in Nonverbal Communication
Segment 14 - Applying Non-Verbal Cues Through Active Listening
4Module 3 - Applying Active Listening in Challenging Situations
Segment 15 - Utilizing the Power of Conflict Resolution
Segment 16 - Maintaining Composure During Emotional Conversations
Segment 17 - Engaging in Reflecting Listening During Disagreements
5Module 4 - Navigating Cross Cultural Issues Through Active Listening
Segment 18 - Identifying Cultural Differences That Impact Norms and Values
Segment 19 - Adapting Active Listening Techniques Across Cultures
Segment 20 - Connecting with Global Audiences Using Active Listening
Segment 21 - Conclusion and Takeaways
Instructors
Hector Sandoval
As the Director of Content at Starweaver, they lead a collaborative effort with subject matter experts, instructional designers, and multimedia specialists to craft exceptional learning experiences. Their role involves overseeing teams and partners, setting quality standards for audio and video content, and defining instructional design to deliver captivating courses tailored to a diverse global audience. They also support senior leadership in promoting the brand across leading global enterprises and platforms, ensuring alignment with strategic plans, vision, mission, and goals.
With over 30 years of experience as a Leadership Effectiveness Coach, Consultant, and Speaker, they possess a deep understanding of leadership, crisis management, and organizational development within the commercial aviation sector. Having worked with major international airlines and aerial emergency services providers, they have led teams in critical areas, including family assistance, media relations, and government coordination during complex situations such as airline accidents.
Beyond their role at Starweaver, their career journey reflects a commitment to excellence and continuous learning. From founding their own consultancy to serving in interim management roles and executive positions within renowned aviation companies, they have consistently delivered results. Their extensive experience in HR, crisis management, and strategic alliances underscores their ability to provide valuable insights and guidance in online courses related to Learning & Development, Leadership Effectiveness, Global Aviation, and Crisis Management.
Frequently Asked Questions
How much do the courses at Starweaver cost?
We offer flexible payment options to make learning accessible for everyone. With our Pay-As-You-Go plan, you can pay for each course individually. Alternatively, our Subscription-Based plan provides you with unlimited access to all courses for a monthly or yearly fee.
Do you offer any certifications upon completion of a course at Starweaver?
Yes, we do offer a certification upon completion of our course to showcase your newly acquired skills and expertise.
Does Starweaver offer any free courses or trials?
No, we don't offer any free courses, but we do offer 5-day trial only on our subscriptions-based plans.
Are Starweaver's courses designed for beginners or advanced students?
Our course is designed with three levels to cater to your learning needs - Core, Intermediate, and Advanced. You can choose the level that best suits your knowledge and skillset to enhance your learning experience.
What payment options are available for Starweaver courses?
We accept various payment methods such as major credit cards, PayPal, wire transfer, and company purchase orders. For more information related to payments contact customer support.
Do you offer refunds?
Yes, we do offer a 100% refund guarantee for our courses within a specified time frame. If you are not satisfied with the course, contact our customer support team to request a refund with your order details. Some restrictions may apply.