Building Trust: Ethics for AI-powered Chatbots
This course will take the learner through the evolution of chatbots, so they are equipped with an appropriate sense of incremental improvements.
Overview
This course includes:
- 1.5 hours of on-demand video
- Certificate of completion
- Direct access/chat with the instructor
- 100% self-paced online
Many organizations with websites are using chatbots to engage with customers. While this strategy has proved profitable and efficient, there are ethical issues that can arise if users are unaware that their interaction is with an AI bot, and not a human. This course will take the learner through the evolution of chatbots, so they are equipped with an appropriate sense of incremental improvements. Next, the course will guide the learners to recognize the ethical implications of chatbot usage from the perspectives of bias, fairness, data privacy and consent. Through a blend of theory, real-world examples, and opportunities for thought and reflection, learners will examine the AI-powered world in which we live and prepare for current and future ethical challenges they present.
Skills You Will Gain
Learning Outcomes (At The End Of This Program, You Will Be Able To...)
- Describe the roots and evolution of AI chatbots in modern business so the learner can assess current applications and use cases.
- Demonstrate the importance of ethics in technology and, specifically, in the application of AI Chatbots.
- Assess the current state of data privacy, consent, and transparency in modern business AI implementations.
- Illustrate the significance of bias and fairness in AI-powered chatbots.
- Evaluate the transparency and accountability of AI-powered technology when they encounter it.
Prerequisites
Learners should ideally possess the following prerequisite skills: basic technological proficiency; critical thinking; open-mindedness; and an active learning mindset.
Who Should Attend
This program is designed for anyone who is interested in AI-powered chatbots and their ability to appraise their interactions with this technology.
