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Creating Service Innovation Culture in Public Sector

This course explores fostering an innovation-driven culture in public service, inspired by Estonia's E-Residency, Barcelona's Smart City, and Singapore's Smart Nation.

Pawel Mielniczek
Pawel Mielniczek
Published: Jan 2025
Core
Business
3 hours
In partnership with:Coursera
Creating Service Innovation Culture in Public Sector

Course Overview

In the rapidly evolving landscape of public service, fostering a culture of innovation is essential for achieving efficiency, responsiveness, and enhanced service delivery. This course delves into the principles and practices necessary to cultivate an innovation-driven culture within public sector organizations. Participants will explore strategies for encouraging creativity, overcoming bureaucratic obstacles, and leveraging technology to drive service improvements.  

Through case studies and practical examples, learners will gain insights into the successful implementation of service innovations that address public needs effectively and sustainably. Participants will explore the unique challenges and opportunities presented by public sector innovation, gaining practical skills to transform ideas into real-world improvements for citizens. 

Skills You Will Gain

Service Innovation
Public Sector
Technology Integration
Service design
Leadership

Course Includes

1K
STUDENTS*
95.3%
RECOMMEND*

This course includes:

  • 3 hours of on-demand video  
  • Certificate of completion  
  • Direct access/chat with the instructor 
  • 100% self-paced online 

Learning Outcomes (At the end of this program, you will be able to...)

  • Identify the Foundations of Service Innovation.
  • Strategize for Overcoming Bureaucratic Challenges.
  • Leverage Technology for Service Improvement.
  • Implement Service Innovation Solutions.

Prerequisites

No specific prerequisites are required for this course. However, a basic understanding of public sector operations and an interest in innovation and service improvement will enhance the learning experience. 
 

Who Should Attend

This course targets public sector leaders, managers, policy makers, and innovation officers seeking to embed a culture of service innovation within their organizations. It is equally relevant for government employees, consultants, and academics interested in public administration and service delivery improvements. 
 

Curriculum

Explore the comprehensive, hands-on curriculum designed to build your expertise step by step.

Meet Your Expert Instructors

Pawel Mielniczek

Pawel Mielniczek

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Yes, we do offer a certification upon completion of our course to showcase your newly acquired skills and expertise.

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*Where courses have been offered multiple times, the “# Students” includes all students who have enrolled. The “%Recommended” shown is also based on this data.