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  1. Courses
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  3. GenAI for Loan Officers: Revolutionizing Credit Scoring

GenAI for Loan Officers: Revolutionizing Credit Scoring

Transform your lending workflow with GenAI. Learn to automate client communication, enhance credit scoring, speed up approvals, and ensure compliance—using real-world tools and hands-on labs. No coding skills required, just practical impact.

Manish Gupta
Manish Gupta
Finance | intermediate | 1 hour |   Published: Jul 2025
In partnership with: Coursera

    Discussions

Overview

1kSTUDENTS*
98.6%RECOMMEND*

This course includes:

1 hour of on-demand video  
Certificate of completion  
Direct access/chat with the instructor 
100% self-paced online

The lending industry is undergoing a rapid transformation, with Generative AI (GenAI) at the forefront of innovation. This course, designed specifically for loan officers and lending professionals, provides a hands-on, practical roadmap for integrating GenAI tools across the entire lending workflow—from the first customer interaction to final loan approval and ongoing client management. You’ll learn how to use AI-powered solutions to streamline application intake, automate customer communication, enhance credit risk assessment, review documents for compliance, and optimize workflow automation. The course is structured around real-world scenarios and uses only trial-accessible, user-friendly tools, ensuring that you can immediately apply what you learn without needing a technical or programming background. 

 

Through a blend of short instructional videos, interactive labs, and real-world case studies, you’ll gain the confidence to leverage GenAI for faster, more accurate, and fairer lending decisions. You’ll see how AI chatbots and virtual assistants can improve customer experience, how AI-driven credit scoring models can enhance risk assessment, and how document review and compliance can be automated for greater efficiency. The course also addresses the importance of ethical AI use, bias detection, and maintaining regulatory compliance, ensuring that your adoption of GenAI is both responsible and effective. 

 

By the end of this course, you’ll be able to design and implement GenAI-augmented lending workflows that improve efficiency, accuracy, and client engagement. You’ll be equipped to lead your team in adopting AI-powered solutions, positioning yourself and your organization at the cutting edge of modern lending. Whether you’re looking to reduce turnaround times, minimize errors, or deliver a superior client experience, this course will give you the tools and insights to succeed in the AI-driven future of lending. 

Skills You Will Gain

GenAI Lending
AI Credit Analysis
AI Client Communication
AI Risk Management
Loan Origination AI

Learning Outcomes (At the end of this program you will be able to)

  • Use GenAI tools to streamline loan application intake and customer communication. 
  • Apply AI-driven solutions for credit scoring and risk assessment.  
  • Automate and optimize loan workflow steps for faster, more accurate decisions. 
  • Ensure ethical, fair, and compliant use of AI in lending using the Human Loop. 

Prerequisites

  • Basic understanding of loan origination, credit analysis and credit scoring principles. 
  • Familiarity with digital tools Excel, Internet, Any CRM  
  • Basic GenAI usage literacy (e.g., ChatGPT, Copilot, or similar tools) 

 

Who Should Attend

Loan Officers, Underwriters, Credit Risk Analysts, Operations and Process Improvement Teams, and Financial Services Innovation Teams.

Curriculum

Instructors

Frequently Asked Questions

How much do the courses at Starweaver cost?

We offer flexible payment options to make learning accessible for everyone. With our Pay-As-You-Go plan, you can pay for each course individually. Alternatively, our Subscription-Based plan provides you with unlimited access to all courses for a monthly or yearly fee.

Do you offer any certifications upon completion of a course at Starweaver?

Yes, we do offer a certification upon completion of our course to showcase your newly acquired skills and expertise.

Does Starweaver offer any free courses or trials?

No, we don't offer any free courses, but we do offer 5-day trial only on our subscriptions-based plans.

Are Starweaver's courses designed for beginners or advanced students?

Our course is designed with three levels to cater to your learning needs - Core, Intermediate, and Advanced. You can choose the level that best suits your knowledge and skillset to enhance your learning experience.

What payment options are available for Starweaver courses?

We accept various payment methods such as major credit cards, PayPal, wire transfer, and company purchase orders. For more information related to payments contact customer support.

Do you offer refunds?

Yes, we do offer a 100% refund guarantee for our courses within a specified time frame. If you are not satisfied with the course, contact our customer support team to request a refund with your order details. Some restrictions may apply.

*Where courses have been offered multiple times, the “# Students” includes all students who have enrolled. The “%Recommended” shown is also based on this data.
1Module 1: GenAI Foundations for Lending
2Module 2: Fundamentals of Credit Scores and AI-Driven Credit Scoring
3Module 3: AI-Powered Compliance & Workflow Automation

Segment 01: Introduction and Welcome

Segment 02: Overview of Lending Process and AI Use Cases

Segment 03: AI chatbots and Virtual Assistants

Segment 04: Automating Document Reviews and Personalizing Communication using AI Part 1

Segment 08: AI-powered document review

Segment 09: Workflow automation routing_ approvals_ and follow-ups

Segment 10: Human-AI Collaboration in Lending

Segment 11: Congratulations and Continuous Learning Journey”

Segment 05: What is a Credit Score Fundamentals_ factors_ and why it matters

Segment 06: Building an AI Model for Credit Scoring

Segment 07: Risks and Limitations in AI-based Credit Scoring-

Manish Gupta

Manish Gupta

Manish is a seasoned finance and business management professional with over 15 years of experience in the hospitality industry. As the Chief Financial Officer at Htoo Hospitality, he oversees operations across six destinations and 15 hotels, managing an inventory of over 800 rooms and a workforce of 1,500+. In addition to his CFO responsibilities, he also serves as the acting CEO and head of business, leading strategic initiatives, financial planning, and the post-COVID reopening of key hotels. His expertise includes implementing ERP systems, financial planning processes, and data visualization tools to optimize hotel performance and efficiency.

A passionate advocate for learning and development, Manish is the founder of eHotel Management School, an online platform offering over 30 courses in hospitality management. With a global student base of over 100,000, his mission is to empower one million professionals in finance, business management, and technology. He has also authored a comprehensive guide on budgeting and forecasting principles for hospitality and collaborates with platforms like Coursera and Alison as an instructor. Through his work, he continues to drive innovation, lean management, and knowledge-sharing in the hospitality sector, equipping professionals with the skills needed to thrive in a dynamic industry.

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