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  3. Introduction to Workflow Management

Introduction to Workflow Management

This course teaches workflow management to improve efficiency and profitability, focusing on analysis, optimization, and digital tools for leaders and professionals in process or supply chain management.

Kelley OConnell
Kelley OConnell
Business | core | 1 hour |   Published: Jan 2025
In partnership with:  Coursera

    Discussions

Overview

1KSTUDENTS*
98.8RECOMMEND*

This course includes:

  • 1 hour of on-demand video  
  • Certificate of completion  
  • Direct access/chat with the instructor 
  • 100% self-paced online

Analyzing and managing workflows is crucial for organizations, as inefficiencies directly affect profitability. Leaders must ensure workflows deliver the right value at the right time to improve business outcomes and gain a competitive edge.

This course is for team leaders, managers, and professionals in business process, supply chain, and logistics management. It helps streamline operations and enhance team efficiency through effective workflow management.

Participants should understand basic process management principles. A good grasp of process management tools and best practices is necessary for those in leadership or process improvement roles to fully engage with the content.

By the end of the course, learners will understand workflow concepts, assess diagrams, and use digital tools for mapping and optimizing workflows, enabling them to improve their organization's processes.

Skills You Will Gain

Workflow Management
Business Efficiency
Process Optimization
Workflow Optimization Techniques
Business Process Management

Learning Outcomes (At the end of this program you will be able to)

  • Analyze key concepts, benefits, and types of workflows.
  • Evaluate workflow diagrams and assess digital tools for workflow mapping.
  • Apply techniques for evaluating current workflows in your organization.

Prerequisites

Participants should have a basic understanding of process management principles. For those in leadership roles or involved in process improvement, a solid grasp of process management tools and best practices is essential to fully engage with the course content.

Who Should Attend

This course is designed for Team Leaders, Supervisors, and Managers who oversee individuals and teams, as well as professionals engaged in business process management, supply chain management, and logistics. Participants will benefit from understanding how to streamline operations and enhance team efficiency through effective workflow management.

Curriculum

Instructors

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Yes, we do offer a certification upon completion of our course to showcase your newly acquired skills and expertise.

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Yes, we do offer a 100% refund guarantee for our courses within a specified time frame. If you are not satisfied with the course, contact our customer support team to request a refund with your order details. Some restrictions may apply.

*Where courses have been offered multiple times, the “# Students” includes all students who have enrolled. The “%Recommended” shown is also based on this data.
1Module 1: Fundamentals of Workflow Management
2Module 2: Workflow Management: Tools and Tech
3Module 3: Implementing and Optimizing Workflows
Kelley OConnell

Kelley OConnell

Kelley is a private consultant specializing in agile transformation, training, and coaching, with over two decades of experience in the field. As an Agile Certified Practitioner (PMI-ACP) and a Scaled Program Consultant (SPC) with SAFe, she is dedicated to helping organizations of all sizes achieve their goals. Kelley's expertise lies in leading software development and operations teams toward success. Additionally, she is an internationally recognized author, having written numerous titles on agile methodologies, Scrum, Kanban, and agile leadership.

Her passion for sharing knowledge has made her a sought-after speaker, trainer, and coach on the global stage. Through her work, Kelley aims to empower individuals and organizations by fostering a culture of continuous improvement and agility. Based in Chicago, Illinois, she invites learners of all levels—whether seasoned professionals or newcomers—to join her on a journey of learning and growth. Kelley's courses on agile fundamentals and related topics provide the tools and insights necessary to thrive in today’s dynamic business landscape.

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Segment 01: Introduction to the Course & Meet Your Instructor

Segment 02: Definition and Importance

Segment 03: Components of a Workflow

Segment 04: Types of Workflows

Segment 05: Work Management Systems (WMS)

Segment 06: Integrating WMS with other Key Business Tools

Segment 07: Automating Workflows

Segment 08: Mapping and Designing Workflows

Segment 09: Identifying and Resolving Bottlenecks

Segment 10: Continuous Improvement

Segment 11: Congratulations and Continuous Learning Journey