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  1. Courses
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  3. Managing Employee Performance

Managing Employee Performance

This course focuses on the principles and techniques of managing employee performance. Learners will master how to set clear performance expectations, provide regular feedback, and conduct performance evaluations.

Catherine Mattice
Catherine Mattice
Business | core | 4 hours 30 minutes |   Published: Oct 2023

    Discussions

Overview

1.1KSTUDENTS*
96.5%RECOMMEND*

This course includes:

  • On-demand videos
  • Practice assessments
  • Multiple hands-on learning activities
  • Exposure to a real-world project
  • 100% self-paced learning opportunities
  • Certification of completion

This course focuses on the principles and techniques of managing employee performance. Learners will master how to set clear performance expectations, provide regular feedback, and conduct performance evaluations. The course covers topics such as goal setting, performance metrics, and creating a collaborative environment that fosters employee growth and development. Learners will also gain insights into effective performance management techniques and strategies to address performance-related issues. Through interactive discussions and examples, Learners will develop the skills to effectively manage and support employee performance and appropriate workplace behavior, leading to increased productivity, job satisfaction and engagement.

Skills You Will Gain

boost team performance
Communication
Leadership
responsibilities
Team management

Learning Outcomes (At The End Of This Program, You Will Be Able To...)

  • Demonstrate a comprehensive understanding of the performance management process and what it entails 
  • Set clear performance expectations with their team members 
  • Set performance and growth goals in collaboration with their team members 
  • Incorporate company core values and organizational goals into performance conversations 
  • Give and receive regular feedback using collaborative language and self-awareness 
  • Competently and confidently have performance conversations and formal performance reviews with team members 
  • Address behavior and performance issues through coaching

Prerequisites

This course is for new and emerging managers, as well as experienced professionals looking to refresh their skills. No formal prerequisites are required, but a basic understanding of team dynamics is helpful.

Who Should Attend

  • New team leaders, supervisors or managers  
  • Team leaders, supervisors or managers who’ve not received training in management skills from their employer 
  • Team leads, supervisors or managers who want to refresh their skills in management

Curriculum

Instructors

*Where courses have been offered multiple times, the “# Students” includes all students who have enrolled. The “%Recommended” shown is also based on this data.
1Chapter 1: Introduction to Performance Management
2Chapter 2: Advantages of Collaborating on Performance Expectations
3Chapter 3: The Importance of Giving and Receiving Regular Feedback
4Chapter 4: Having Constructive and Positive Performance Conversations
5Chapter 5: Coaching as a Performance and Behavior Management Tool
6Chapter 6: Conclusion
Catherine Mattice

Catherine Mattice

Catherine is a seasoned professional in the realm of organizational development, dedicated to cultivating positive workplace cultures after personally experiencing the repercussions of a toxic work environment. In 2008, she founded Civility Partners with the mission of transforming workplaces into nurturing environments where employees can thrive. With over a decade of experience, Catherine and her team at Civility Partners have been at the forefront of guiding organizations through culture transformations, addressing issues such as toxic behavior, disengagement, and absenteeism. Their comprehensive services range from executive coaching to large-scale culture change initiatives, catering to a diverse clientele that includes Fortune 500 corporations and small nonprofits across various industries. Recognized as an authority in her field, Catherine’s expertise has garnered attention from national media outlets including USA Today, Entrepreneur, and CNN. Her commitment to eradicating workplace bullying led her to co-found the National Workplace Bullying Coalition, advocating for positive workplace practices on a broader scale. Beyond her consultancy work, Catherine is also an accomplished author and speaker, with her books and presentations receiving acclaim from industry leaders worldwide. She holds a Master’s degree in Organizational Communication and has contributed significantly to academia through her tenure as an adjunct instructor at various universities. As a prolific course author and instructor on platforms like LinkedIn Learning, Catherine shares her wealth of knowledge with a global audience. Her courses cover a wide array of topics essential for fostering healthy workplace dynamics, from strategic human resources management to handling workplace bullying effectively. Through her engaging teaching style and practical insights, Catherine empowers learners to create positive and inclusive work environments that promote both employee well-being and organizational success.
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Segment 00 : Reading - Welcome to the Course: Course Overview

Segment 01: Introduction to the Course and Instructor

Segment 02: Performance Management Throughout the Employee Life Cycle

Segment 03: The Performance Management Process

Segment 04: When You Don’t Take Advantage of Performance Management

Segment 05: Performance Management

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Segment 13: The Principles of Collaborative Language

Segment 14: Techniques for Giving Feedback

Segment 15: How to take Advantage of Getting Feedback

Segment 16: Strategies to Incorporate Employee Rewards & Recognition

Segment 17: Reading - Additional Resources

Segment 18: Quiz - The Importance of Giving and Receiving Regular Feedback

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Segment 28: Five Steps for Successful Coaching Conversations

Segment 29: Six Skills to Build Before You Begin Coaching Employees

Segment 30: Tips for Identifying and Coaching a High Performing Employee

Segment 31: Tips for Coaching An Employee With Declining Performance or Behavior

Segment 32: A Simple Script for Overcoming Employee Objections or Justification of Behavior

Segment 33: Reading - Additional Resources

Segment 34: Quiz - Coaching as a Performance and Behavior Management Tool

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Segment 35: Conclusion

Segment 36: Quiz - Final Assessment

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Segment 06: Collaborative Performance Management

Segment 07: Collaboratively Setting Goals with Your Employees

Segment 08: The Importance of Weekly One-On-One Meetings

Segment 09: Incorporating Company Core Values

Segment 10: Relating Employee Goals to Organizational Goals

Segment 11: Quiz - Collaborating on performance expectations

Segment 12: Quiz - Advantages of Collaborating on Performance Expectations

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Segment 19: General Best Practices

Segment 20: Prepare for an Annual Performance Conversation All Year Long

Segment 21: Preparing for a Formal Performance Conversation

Segment 22: What to Do During a Formal Performance Conversation

Segment 23: When and Where to Have Performance Conversations

Segment 24: Steps to Take After a Formal Performance Conversation

Segment 25: Reading - Additional Resources

Segment 26: Hands-On-Learning: Documenting Performance Evaluation Conversations

Segment 27: Quiz - Having Constructive and Positive Performance Conversations