Service Innovation by Design in the Hotel Business
Overview
This course includes:
- 4 hours of on-demand video
- Certificate of completion
- Direct access/chat with the instructor
- 100% self-paced online
This is a practical course that provides learners with insights into the art and science of designing innovative services in the Hotel industry to meet the evolving needs of customers and drive organizational success. Throughout the course, learners will embark on a journey to understand the core principles and methodologies of service design. They will be introduced to the powerful concept of design thinking, which encourages a human-centred approach to problem-solving and service development. By immersing themselves in this creative process, learners will learn how to identify customer needs, pain points, and desires, effectively enabling them to craft customer-centric service offerings. In conclusion, learners will be equipped to reinvigorate businesses, creating memorable guest experiences while optimizing internal processes for sustainable success. They will be able to adapt to the vibrant ever-evolving hospitality industry and contribute to its continued growth and innovation.
Skills You Will Gain
Learning Outcomes (At the end of this program you will be able to)
- Identify the key principles and concepts of hotel service innovation.
- Understand basic design thinking methodologies to service development.
- Analyse customer needs and pain points to design customer-centric services.
- Evaluate the feasibility and viability of service innovations.
- Collaborate effectively in interdisciplinary teams to drive service innovation.
Prerequisites
Learners should have a basic understanding of business concepts and a willingness to explore creative ideas. No prior experience in service design is required.
Who Should Attend
This course is suitable for individuals who are:
- Professionals seeking to enhance their skills in service design and innovation.
- Individuals interested in creating customer-focused, innovative service offerings.
- Entrepreneurs and business owners aiming to differentiate their services in the market.
Curriculum
Instructors
Frequently Asked Questions
How much do the courses at Starweaver cost?
We offer flexible payment options to make learning accessible for everyone. With our Pay-As-You-Go plan, you can pay for each course individually. Alternatively, our Subscription-Based plan provides you with unlimited access to all courses for a monthly or yearly fee.
Do you offer any certifications upon completion of a course at Starweaver?
Yes, we do offer a certification upon completion of our course to showcase your newly acquired skills and expertise.
Does Starweaver offer any free courses or trials?
No, we don't offer any free courses, but we do offer 5-day trial only on our subscriptions-based plans.
Are Starweaver's courses designed for beginners or advanced students?
Our course is designed with three levels to cater to your learning needs - Core, Intermediate, and Advanced. You can choose the level that best suits your knowledge and skillset to enhance your learning experience.
What payment options are available for Starweaver courses?
We accept various payment methods such as major credit cards, PayPal, wire transfer, and company purchase orders. For more information related to payments contact customer support.
Do you offer refunds?
Yes, we do offer a 100% refund guarantee for our courses within a specified time frame. If you are not satisfied with the course, contact our customer support team to request a refund with your order details. Some restrictions may apply.
