ServiceNow Basics: IT Automation & AI-Powered Workflows
Whether you're just starting with digital workflows or aiming to optimize everyday IT tasks, ServiceNow Basics: IT Automation & AI-Powered Workflows equips you with practical skills to automate, innovate, and elevate your organization’s efficiency.
Course Overview
Ready to transform your IT operations and automate the future? With ServiceNow, you can revolutionize how your organization operates by leveraging AI-driven workflows that address inefficiencies and drive success.
Whether you're just starting with digital workflows or aiming to optimize everyday IT tasks, ServiceNow Basics: IT Automation & AI-Powered Workflows equips you with practical skills to automate, innovate, and elevate your organization’s efficiency.
In this course, you will learn how to navigate the ServiceNow platform, design intelligent workflows, and utilize AI tools (Predictive Intelligence, Virtual Agent, Artificial Intelligence for IT Operations (AIOps), and Performance Analytics) that reduce the manual effort involved in IT operations. Through real-world examples and hands-on projects, you will progress from foundational knowledge to functional confidence, preparing you to implement intelligent automation strategies.
Skills You Will Gain
Learning Outcomes (At the end of this program, you will be able to...)
- Navigate the ServiceNow interface proficiently and utilize platform features to support ITSM processes.
- Design workflow automation using core ServiceNow ITSM modules like Incident, Request, and Change.
- Explain how predictive intelligence and virtual agents improve service quality and reduce issue resolution times.
- Implement AI-driven workflows in ServiceNow to automate routine IT operations and enhance service efficiency.
Prerequisites
Learners should have a basic understanding of IT service management concepts such as incidents, service requests, and changes. Familiarity with cloud-based platforms or SaaS tools is recommended. While no coding is required, general comfort with web-based applications will help learners navigate and apply the tools more effectively.
Who Should Attend
This course is designed for entry-level IT professionals eager to develop automation skills, as well as business analysts and process owners focused on modernizing legacy workflows. It also serves IT support or help desk specialists transitioning to digital platforms, aspiring ServiceNow workflow designers, and professionals preparing for ServiceNow certification or ITSM-focused roles.
Course Includes
This course includes:
- On-demand videos
- Practice assessments
- Multiple hands-on learning activities
- Exposure to a real-world project
- 100% self-paced learning opportunities
- Certification of completion
Curriculum
Explore the comprehensive, hands-on curriculum designed to build your expertise step by step.
Meet Your Expert Instructors
Luca Berton
VIEW MY CHANNELFrequently Asked Questions
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Yes, we do offer a certification upon completion of our course to showcase your newly acquired skills and expertise.
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