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  1. Courses
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  3. Stakeholder Management

Stakeholder Management

This course offers a comprehensive overview of stakeholder management approaches and techniques.

Igor Arkhipov
Igor Arkhipov
Business | core | 1 hour 30 minutes |   Published: Sep 2023
In partnership with:  Coursera

    Discussions

Overview

1KSTUDENTS*
96%RECOMMEND*

This course includes:

  • 1.5 hours of on-demand video  
  • Certificate of completion  
  • Direct access/chat with the instructor 
  • 100% self-paced online 

This course offers a comprehensive overview of stakeholder management approaches and techniques.   It combines useful theoretical models with practical advice and recommendations. You will learn the best practices, tools, and techniques for managing stakeholder relationships. The course will teach you the key skills in identifying and analyzing stakeholders, understanding their needs and expectations, planning collaboration, and helping stakeholders navigate organizational change.  The course is broken down into 4 modules: 

  1. Identify stakeholders: This focuses on strategies to identify different stakeholder groups and individual stakeholders 
  1. Stakeholder analysis: with the focus on different ways to analyze the key stakeholder's characteristics, including their attitudes and expectations 
  1. Stakeholder collaborations: which will teach you how to build a working relationship with your stakeholders 
  1. Change support: which will give an overview of organizational change management to support managing stakeholders  

Content for the course is designed and delivered by a certified business analysis professional and industry expert with over 15 years of experience in corporate project environments.

Skills You Will Gain

individual stakeholders
Management
Relationships
Stakeholder
stakeholder groups

Learning Outcomes (At the end of this program you will be able to)

  • Identify different types of stakeholders 
  • Analyze the role of stakeholders and their needs for communication and support 
  • Identify conflict and select conflict resolution strategies 
  • Plan change management activities around stakeholder needs

Prerequisites

There are no formal prerequisites for the course, however some understanding of what is a project and how people usually collaborate in working environments will help (meetings, formal emails, etc.)

Who Should Attend

This course is designed for anyone interested in building long-lasting working relationships with their stakeholders in the work environment.  

It will be especially useful for project and change management professionals, such as project managers, business analysts, change managers, relationship managers and line managers.

Curriculum

Instructors

Frequently Asked Questions

How much do the courses at Starweaver cost?

We offer flexible payment options to make learning accessible for everyone. With our Pay-As-You-Go plan, you can pay for each course individually. Alternatively, our Subscription-Based plan provides you with unlimited access to all courses for a monthly or yearly fee.

Do you offer any certifications upon completion of a course at Starweaver?

Yes, we do offer a certification upon completion of our course to showcase your newly acquired skills and expertise.

Does Starweaver offer any free courses or trials?

No, we don't offer any free courses, but we do offer 5-day trial only on our subscriptions-based plans.

Are Starweaver's courses designed for beginners or advanced students?

Our course is designed with three levels to cater to your learning needs - Core, Intermediate, and Advanced. You can choose the level that best suits your knowledge and skillset to enhance your learning experience.

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We accept various payment methods such as major credit cards, PayPal, wire transfer, and company purchase orders. For more information related to payments contact customer support.

Do you offer refunds?

Yes, we do offer a 100% refund guarantee for our courses within a specified time frame. If you are not satisfied with the course, contact our customer support team to request a refund with your order details. Some restrictions may apply.

*Where courses have been offered multiple times, the “# Students” includes all students who have enrolled. The “%Recommended” shown is also based on this data.
1Module 0 - Identify stakeholders
2Module 1 - Analyze stakeholders
3Module 2 - Collaborate with stakeholders
4Module 3 - Change support
Igor Arkhipov

Igor Arkhipov

Igor is a dedicated professional with over a decade of experience in project delivery and business analysis, specializing in process automation, content management, and eCommerce. As a Certified Business Analysis Professional (CBAP®), he is committed to enhancing the skills and knowledge of individuals in the industry. Recognized as an Endorsed Education Provider™ by the International Institute of Business Analysis (IIBA®), he has transformed his passion for mentoring and teaching into a formal platform for individuals to gain new skills and advance their careers.

Whether aspiring to achieve IIBA certifications or seeking to expand their understanding of business analysis, professionals can benefit from the training courses he offers. In his various leadership roles, including Head of Business Analysis and Agile Delivery Manager, Igor has demonstrated expertise in establishing cross-departmental practices that drive consistency and excellence. He has successfully led teams in delivering digital projects, managing scope, ensuring quality assurance, and facilitating change management.

Igor has played a pivotal role in implementing process improvements, such as establishing career development frameworks and mentorship programs, to cultivate a highly skilled and motivated workforce. His experience overseeing multimillion-dollar programs of work reflects his capacity for strategic planning and execution. Throughout his career, he has been dedicated to enhancing organizational capabilities and driving innovation. From leading the implementation of ISO-certified quality management systems to introducing agile practices for software development, he has a proven track record of delivering tangible results.

With a master’s degree in Business Informatics and a strong commitment to continuous learning, Igor is passionate about empowering individuals to succeed in the ever-evolving landscape of business analysis and project delivery.

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Segment 06 - Stakeholder register

Segment 07 - RACI analysis

Segment 08 - Impact-influence matrix

Segment 09 - Stakeholder attitudes

Segment 10 - SCARF model

Segment 11 - DISC analysis

Segment 12 - Structured collaboration

Segment 13 - LISTEN model

Segment 14 - Transparency-trust cycle

Segment 15 - Effective relationship building

Segment 16 - Written communication patterns

Segment 17 - Conflict management

Segment 01 - Introduction to the course

Segment 02 - Who is a stakeholder?

Segment 03 - Types of stakeholders

Segment 04 - Stakeholder indentification techniques

Segment 05 - Stakeholder mapping workshop

Segment 19 - Managing change

Segment 18 - Why do people struggle with change

Segment 20 - Planning organisational change

Segment 21 - Change planning workshop