Tellers
Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's various transactions.
Banking Procedures
Cash Handling
Customer Service
Sales Skills
Editors
Plan, coordinate, revise, or edit written material. May review proposals and drafts for possible publication.
Proofreading and Copyediting
Publication Processes and Deadlines
Storytelling and Narrative Development
Style Guides and Standards
Technical Writers
Write technical materials, such as equipment manuals, appendices, or operating and maintenance instructions. May assist in layout work.
Audience Analysis and Needs Assessment
Document Management
Information Design and Architecture
Research and Analysis
Correspondence Clerks
Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate rep...
Customer Service
Document Management
Information Retrieval
Record Keeping
Brokerage Clerks
Perform duties related to the purchase, sale, or holding of securities. Duties include writing orders for stock purchases or sales, computing transfer taxes, verifying stock transactions, accepting and delivering securities, tracking stock price f...
Account Management
Financial Transactions
Investment Research
Regulatory Compliance
Customer Service Representatives
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, ...
Communication Skills
Conflict Resolution
Customer Needs Assessment
Problem-Solving
Credit Authorizers, Checkers, and Clerks
Authorize credit charges against customers' accounts. Investigate history and credit standing of individuals or business establishments applying for credit. May interview applicants to obtain personal and financial data, determine credit worthines...
Banking Procedures
Credit Risk Assessment
Financial Analysis
Fraud Detection
Statistical Assistants
Compile and compute data according to statistical formulas for use in statistical studies. May perform actuarial computations and compile charts and graphs for use by actuaries. Includes actuarial clerks.
Data Management
Quality Control
Research Methodology
Statistical Analysis
Web Administrators
Manage web environment design, deployment, development and maintenance activities. Perform testing and quality assurance of web sites and web applications.
Security and Access Controls
Web Analytics and Reporting
Web Server Administration
Website Backup and Restoration
Document Management Specialists
Implement and administer enterprise-wide document management systems and related procedures that allow organizations to capture, store, retrieve, share, and destroy electronic records and documents.
Document Management Systems
Document Security and Access Controls
Document Workflow Optimization
Information Governance