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  3. Mastering Intentional Active Listening in the Global Workplace

Mastering Intentional Active Listening in the Global Workplace

This course, Mastering Intentional Active Listening in the Global Workplace, is designed to equip professionals with practical tools and strategies to enhance communication, foster collaboration, and resolve conflicts effectively.

Eric Zackrison
Eric Zackrison
Business | core | 4 hours |   Published: Jan 2025

    Discussions

Overview

1KSTUDENTS*
96.5%RECOMMEND*

This course includes:

  • 4 hours of on-demand video  
  • Certificate of completion  
  • Direct access/chat with the instructor 
  • 100% self-paced online 

In today’s dynamic and diverse professional environments, intentional active listening is no longer optional—it’s essential. This course, Mastering Intentional Active Listening in the Global Workplace, is designed to equip professionals with practical tools and strategies to enhance communication, foster collaboration, and resolve conflicts effectively. 

Through concise lessons, real-world scenarios, and interactive exercises, participants will learn to listen with intention and empathy while navigating cultural and emotional complexities. By the end of this course, learners will transform their listening habits into a powerful tool for building trust, improving relationships, and enhancing leadership effectiveness. 

Skills You Will Gain

Active listening
Empathy
Conflict Resolution
Emotional Intelligence
Team Leadership

Learning Outcomes (At the end of this program you will be able to)

  • Apply active listening techniques to enhance communication and collaboration. 
  • Demonstrate empathy and emotional intelligence in professional interactions. 
  • Use reflective listening to resolve conflicts effectively. 
  • Interpret and leverage non-verbal communication cues to strengthen relationships. 
  • Adapt active listening strategies to diverse cultural and team dynamics. 

Prerequisites

Basic computer skills; no prior experience with analytics tools required. 

Who Should Attend

  • Aspiring data analysts 
  • Business professionals 
  • Students 
  • Anyone interested in learning data analytics fundamentals 

Curriculum

Instructors

Frequently Asked Questions

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Yes, we do offer a certification upon completion of our course to showcase your newly acquired skills and expertise.

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Yes, we do offer a 100% refund guarantee for our courses within a specified time frame. If you are not satisfied with the course, contact our customer support team to request a refund with your order details. Some restrictions may apply.

*Where courses have been offered multiple times, the “# Students” includes all students who have enrolled. The “%Recommended” shown is also based on this data.
1Module 1: Introduction
2Module 2: Foundations of Active Listening
3Module 3: Active Listening in Conflict and Cross-Cultural Contexts
4Module 4: Data Preprocessing for Generative AI

Segment 01 - Welcome and Course Goals

Segment 02 - Why Active Listening Matters

Segment 03 - Course Overview and Roadmap

Eric Zackrison

Eric Zackrison

Eric has had a distinguished 30-year career as a restaurant manager and owner. After attaining an MBA and MA from Missouri State University, he earned a PhD in Organizational Communication from UCSB. His research focuses on the coordination of work, team dynamics, leadership, and relationships in the workplace. Currently, Eric teaches in the Department of Technology Management at UCSB, where he works with both undergraduate and graduate students on subjects such as entrepreneurship, management, leadership, strategy, communication, and persuasion. He also teaches Organizational Behavior and Sustainable Business Practices for the MBA program at California Lutheran University.

In addition to his academic roles, Eric runs his consulting company, Effectiveness Consultants, where he collaborates with a wide range of organizations on leadership development, team building, and strategy. He also supports small businesses through two non-profits, WEV and the EDC-SBDC, helping them tackle challenges like market validation and day-to-day operations management. Furthermore, Eric has amassed over 1 million paid views of online courses across various platforms.

VIEW MY CHANNEL

Segment 04 - What Is Active Listening?

Segment 05 - How to Make People Feel Heard

Segment 06 - How to Get the Real Message

Segment 07 - The Insights Gained Through Open-Ended Questions

Segment 08 - Utilizing the Power of Listening for Conflict Resolution

Segment 09 - Maintaining Composure During Emotional Conversations

Segment 10 - Engaging in Reflective Listening During Disagreements

Segment 11 - Adapting Active Listening Across Cultures

Segment 12 - Connecting Active Listening to Workplace Impact

Segment 13 - Building Your Personal Listening Plan

Segment 14 - Course Recap and Takeaways

Segment 15 - Final Thoughts on Active Listening