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Mastering Intentional Active Listening in the Global Workplace

In today’s noisy, fast-paced workplace, genuine attention is rare. This course breaks active listening into simple micro-behaviors to build trust, prevent conflicts, and align hybrid teams—master it in four practical modules.

Eric Zackrison
Eric Zackrison
Published: Oct 2025
Intermediate
Business
8 hours 10 minutes
Mastering Intentional Active Listening in the Global Workplace

Course Overview

You’ve probably left a virtual meeting certain you were crystal‑clear—only to discover later that half the team missed your point, a colleague felt dismissed, and a customer escalated an issue you never saw coming. In an era of nonstop Slack pings, Zoom fatigue, and AI chatbots that “listen” faster than humans, genuine attention has become the rarest commodity in the workplace—and the leaders who master it win trust, prevent conflicts, and keep hybrid teams aligned. 

Mastering Intentional Active Listening in the Global Workplace demystifies listening by breaking it into repeatable micro‑behaviors you can practice in minutes a day.

Skills You Will Gain

Active listening
Empathy
Conflict Resolution
Emotional Intelligence
Leadership Listening

Course Includes

1K
STUDENTS*
96.5%
RECOMMEND*

This course includes:

  • On-demand videos
  • Practice assessments
  • Multiple hands-on learning activities
  • Exposure to a real-world project
  • 100% self-paced learning opportunities
  • Certification of completion

Learning Outcomes (At the end of this program, you will be able to...)

  • Apply core active listening behaviors to build trust in professional conversations.
  • Use reflective listening and emotion regulation techniques to deescalate conflict across cultures.
  • Adapt listening strategies to virtual, asynchronous, and AI supported workflows for hybrid teams.
  • Measure and embed listening practices using dashboards and rituals at team and organizational levels.

Prerequisites

Basic workplace communication experience and willingness to practice new listening techniques.

Who Should Attend

This course is ideal for team leaders and frontline managers, HR and PeopleOps professionals, project and program managers working in global or hybrid teams, as well as aspiring leaders who want to strengthen their communication skills.

Curriculum

Explore the comprehensive, hands-on curriculum designed to build your expertise step by step.

Meet Your Expert Instructors

Eric Zackrison

Eric Zackrison

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Do you offer any certifications upon completion of a course at Starweaver?

Yes, we do offer a certification upon completion of our course to showcase your newly acquired skills and expertise.

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*Where courses have been offered multiple times, the “# Students” includes all students who have enrolled. The “%Recommended” shown is also based on this data.