I am a dedicated professional with over a decade of experience in project delivery and business analysis, specializing in process automation, content management, and ecommerce. As a Certified Business Analysis Professional, I am committed to enhancing the skills and knowledge of individuals in the industry. Being recognized as an Endorsed Education Provider™ by the International Institute of Business Analysis (IIBA®), I have transformed my passion for mentoring and teaching into a formal avenue for individuals to gain new skills and advance their careers. Whether you're aspiring to achieve IIBA certifications or simply seeking to broaden your understanding of business analysis, I invite you to explore the training courses I offer. In my various roles, including Head of Business Analysis and Agile Delivery Manager, I've demonstrated expertise in establishing cross-departmental practices to drive consistency and excellence. I have successfully led teams in delivering digital projects, managing scope, ensuring quality assurance, and facilitating change management. Additionally, I've played a pivotal role in implementing process improvements, such as establishing career development frameworks and mentorship programs, to cultivate a highly skilled and motivated workforce. My involvement in overseeing multimillion-dollar programs of work reflects my capacity for strategic planning and execution. Throughout my career, I've been dedicated to enhancing organizational capabilities and driving innovation. From spearheading the implementation of ISO-certified quality management systems to introducing agile practices for software development, I have a proven track record of delivering tangible results. With a master's degree in Business Informatics and a strong commitment to continuous learning, I am passionate about empowering individuals to succeed in the ever-evolving landscape of business analysis and project delivery.