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  1. Courses
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  3. Managing Diversity in a Multicultural Workplace

Managing Diversity in a Multicultural Workplace

Managing Diversity in a Multicultural Workplace – Build an inclusive workplace by understanding diversity, reducing bias, fostering cultural competence, and applying inclusive leadership with real-world cases, videos, and assessments.

Eric Zackrison
Eric Zackrison
Business | core | 1 hour |   Published: Feb 2025
In partnership with: Coursera

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Overview

1KSTUDENTS*
98.7RECOMMEND*

This course includes:

  • 1 hour of on-demand video  
  • Certificate of completion  
  • Direct access/chat with the instructor 
  • 100% self-paced online

Diversity is a given in today’s global workforce, but creating an inclusive environment requires conscious effort and strategic leadership. This course, led by Dr. Eric John Zackrison, provides practical tools to foster inclusion, mitigate unconscious bias, and promote cultural competence in the workplace. Through engaging videos, real-world case studies, and interactive assessments, learners will explore key strategies for effective cross-cultural communication, inclusive leadership, and conflict resolution. Designed for team leaders, HR professionals, and aspiring managers, this beginner-friendly course equips participants with actionable insights to build and sustain an inclusive workplace culture.

By the end of this 60–90-minute course, learners will be able to implement strategies that ensure all employees feel valued, respected, and empowered. The curriculum includes lessons on diversity fundamentals, leadership practices, and cultural-based conflict management, along with optional projects to reinforce learning. Real-world examples, including initiatives by Microsoft and Salesforce, highlight both the challenges and successes of workplace inclusion efforts. Whether you’re looking to enhance team collaboration or drive organizational change, this course provides the foundation needed to transform diversity from a buzzword into a business strength.

Skills You Will Gain

Diversity
Multicultural Workplace
Collaboration
Communication
Inclusive Leadership

Learning Outcomes (At the end of this program you will be able to)

  • Explain the significance of diversity and inclusion in the workplace.
  • Identify Implement strategies to mitigate the impact of common types of unconscious bias.
  • Apply cultural competence to effectively communicate and collaborate with colleagues from diverse backgrounds.
  • Apply inclusive leadership practices and measure its impact on the workplace culture  

Prerequisites

A basic understanding of workplace dynamics involves knowing how employees interact, collaborate, and contribute within an organization. It includes awareness of company culture, communication styles, team structures, leadership roles, and common challenges like conflict resolution and decision-making. Recognizing these elements helps individuals navigate professional environments effectively, fostering productivity, teamwork, and a positive work culture.

Who Should Attend

This course is designed for professionals responsible for fostering inclusive and effective workplaces. Team leaders managing diverse teams will gain strategies to enhance collaboration, while HR professionals can implement inclusive hiring and retention practices. Managers in multicultural organizations will learn to navigate cultural differences, ensuring a cohesive work environment. Aspiring leaders will develop the skills to build and sustain inclusive workplace cultures, driving innovation and engagement through diversity.

Curriculum

Instructors

Frequently Asked Questions

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*Where courses have been offered multiple times, the “# Students” includes all students who have enrolled. The “%Recommended” shown is also based on this data.
1Module 1: Diversity and Inclusion: The Fundamentals
2Module 2: Demonstrating Strategies to Build an Inclusive Workplace Culture
3 Module 3: Applying Strategies Cultural-Based Conflict Management

Segment 01: Introduction and Welcome

Segment 02: Decoding Diversity _ Inclusion

Segment 03: Explaining the benefits of Diversity and Inclusion

Segment 04: Recognizing the Unconscious Bias-

Segment 05: Demonstrating cultural competence for workplace interactions

Eric Zackrison

Eric Zackrison

Eric has had a distinguished 30-year career as a restaurant manager and owner. After attaining an MBA and MA from Missouri State University, he earned a PhD in Organizational Communication from UCSB. His research focuses on the coordination of work, team dynamics, leadership, and relationships in the workplace. Currently, Eric teaches in the Department of Technology Management at UCSB, where he works with both undergraduate and graduate students on subjects such as entrepreneurship, management, leadership, strategy, communication, and persuasion. He also teaches Organizational Behavior and Sustainable Business Practices for the MBA program at California Lutheran University.

In addition to his academic roles, Eric runs his consulting company, Effectiveness Consultants, where he collaborates with a wide range of organizations on leadership development, team building, and strategy. He also supports small businesses through two non-profits, WEV and the EDC-SBDC, helping them tackle challenges like market validation and day-to-day operations management. Furthermore, Eric has amassed over 1 million paid views of online courses across various platforms.

VIEW MY CHANNEL

Segment 10: Demonstrating Strategies to Bridge Cultural Differences in the Workplace

Segment 11: Resolving Disputes in a Diverse Workplace

Segment 12: Implementing strategie for building collaborative teams

Segment 13: Applying Methods to Track Diversity and Inclusion Progress

Segment 14: Congratulations and Continuous Learning Journey

Segment 06: Examining Inclusive Leadership in Action

Segment 07: Implementing strategies to communicate and collaborate inclusively-

Segment 08: Implementing strategies for a diverse and inclusive workplace-_2

Segment 09: Analyzing Employee Resource Groups for employee empowerment